1
Tell us within 14 days
Email jewelzitofficial@gmail.com or WhatsApp +91 90799 18890 with your order number and the reason for the return, within 14 days of delivery.
Returns & Exchanges
Customer Care
14-Day Returns & Exchanges
Not quite right? You can return any eligible Jewelzit piece within 14 days of delivery for a full refund of the item price, or exchange it for another size or metal colour.
2
Get your return address
We reply within 2 business days with the return address and a Return Reference. Please do not send items back without one.
3
Ship it back, tracked
Pack the piece unworn, in its original box and pouch, and send it with a tracked, insured service. Return shipping is paid by the customer.
4
Refund in 7 business days
Once the piece arrives and passes inspection, we refund the item price to your original payment method within 7 business days.
What can be returned
- Unworn, unaltered pieces in original condition and packaging
- Rings, pendants, bracelets and chains from our standard collection
- Earrings, if unworn and returned with their protective backs
What cannot be returned
- Custom Design, personalised or engraved pieces
- Pieces that have been resized or altered after delivery
- Items showing wear, damage or missing packaging
- Gift cards
Exchanges
Want a different ring size or metal colour? Follow the same steps and tell us what you would like instead. Once we receive the original piece, we make and ship the replacement. If the new item costs more, we will send you a payment link for the difference.
Damaged or wrong item
If your parcel arrives damaged or you received the wrong piece, contact us within 48 hours of delivery with your unboxing video and photos. In these cases Jewelzit covers the return shipping and sends a replacement or a full refund.
Refund details
We refund the item price. Original shipping charges are not refundable. Import duties and taxes on international orders are included in our prices, so there is nothing extra to reclaim. Your bank may take a few extra days to show the refund.
Start a return
Contact Jewelzit with your order number and we will send you the return address and reference.