Shipping & Delivery

Made to order. Carefully packed. Fully tracked.

At Jewelzit, every piece of fine jewellery is made to order and shipped from Jaipur, India. This policy explains how we process, pack, ship and deliver your order safely, and what to do if anything goes wrong. It is designed to protect both you and your jewellery at every step.

Making time7–10 business daysQuality checks included

India delivery3–7 business daysAfter dispatch

International delivery7–14 business daysAfter dispatch

Free shippingIndia: all ordersWorldwide: orders over US$250

Order Processing & Making Time

All jewellery is made to order. Please allow 7–10 business days for making, quality checks and dispatch after your order is confirmed.
Customised, resized or personalised pieces may need extra time. If so, we will inform you before production starts.
Business days are Monday to Saturday, excluding public holidays in India.

Order Verification

To protect our customers from fraud and unauthorised card use, high-value orders may be verified before production or dispatch. We may contact you by phone, WhatsApp or email to confirm order details, and in some cases request a valid photo ID matching the billing name.

Production begins only after successful verification. If an order cannot be verified, we may cancel it and issue a full refund to the original payment method.

Shipping Charges & Destinations

India: Free shipping on all orders.
International: including USA, Canada, UK, Europe, Australia and New Zealand. Shipping charges are calculated and shown at checkout before you pay, based on your delivery address and order.

Estimated Delivery Time

India: usually 3–7 business days after dispatch.
International: usually 7–14 business days after dispatch, depending on destination and customs clearance.

Delivery times are estimates provided by our courier partners and are not guaranteed. Delays caused by customs, weather, strikes, public holidays or other events outside our control may occur.

Customs Duties & Import Taxes

International orders are shipped DDP (Delivered Duty Paid). Import duties, customs fees and local taxes for the USA, Canada, UK, European Union, Australia and New Zealand are included in our prices and paid by Jewelzit, so there is nothing extra to pay on delivery.

If a courier ever asks you for a duty or tax payment on a Jewelzit order, please do not pay it. Contact us first on WhatsApp or email and we will sort it out with the courier.

Secure Packaging & Tracking

Every order is packed in tamper-evident, sealed packaging with discreet outer labelling that does not reveal the contents.
A tracking number is shared by email/WhatsApp as soon as your order is dispatched.
For your safety, please do not share your tracking details or delivery OTP with anyone.

Delivery: Signature & OTP

For the security of high-value jewellery, delivery may require an OTP and/or signature from the recipient. Please make sure someone is available at the address to receive the parcel.

We cannot deliver to P.O. boxes, and the delivery address cannot be changed after dispatch. If delivery fails after repeated attempts and the parcel is returned to us, re-shipping charges may apply.

Check Before You Accept

Unboxing video required for claims

Do not accept the parcel if the outer package or seal looks opened, damaged or tampered with. Refuse it and inform us immediately.
Record a clear, continuous, unedited unboxing video from the sealed package to the product, showing the shipping label and seal.
Report any damaged, missing or wrong item within 48 hours of delivery by sharing the unboxing video and your order number.

Claims for missing, damaged or incorrect items cannot be accepted without an unboxing video or if reported after 48 hours. This protects genuine customers and helps us resolve claims quickly.

Lost or Damaged in Transit

If your parcel is lost or damaged in transit and reported as above, we will raise a claim with the courier. Once the courier confirms the loss or damage, we will re-make and re-ship your jewellery or issue a full refund, at your choice. You will not lose your money for a genuine transit issue.

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Frequently Asked Questions

How long does Jewelzit take to deliver?

Every piece is made to order in 7–10 business days, then delivery usually takes 3–7 business days in India and 7–14 business days internationally.

Is shipping free?

Yes, shipping is free across India. International shipping is free on orders over US$250; below that, shipping charges are shown at checkout.

Do you ship internationally?

Yes. We ship to the USA, Canada, UK, Europe, Australia and New Zealand.

Who pays customs duty on international orders?

Jewelzit does. Orders to the USA, Canada, UK, Europe, Australia and New Zealand ship DDP, so import duties and taxes are already included in our prices. There is nothing extra to pay on delivery.

How do I track my order?

We send a tracking number by email/WhatsApp as soon as your order ships.

What if my package arrives damaged or tampered?

Do not accept a tampered parcel. If you receive a damaged item, report it within 48 hours with an unboxing video and we will resolve it.

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